![]() ![]() If users are allowed to connect to the VPN from anywhere except a specific location, such as their local coffee shop, it could be that the internet connection at that location is blocking VPN access.Īnother way to determine the root cause of the VPN issue is to ask the user to connect to the VPN using a wired connection. ![]() Assess the userįirst, determine the user's location. When troubleshooting VPN session timeout or lockout issues, it's critical to isolate the problem to ensure faster and easier remediation. Steps to troubleshooting VPN timeout causes
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